Returns Policy Information

Limitless Plus– Onboarding Kit Refund Policy

At Limitless Plus, we stand behind the quality of our onboarding experience and the resources provided to our Independent Brand Ambassadors (IBAs). The following policy outlines the conditions under which onboarding kits may be refunded.

  1. Refund Eligibility

IBAs may request a refund for their onboarding kit purchase if the following conditions are met:

  • The refund request is made within 30 calendar days from the date of purchase;
  • The onboarding kit is unused, unopened, and in resalable condition;
  • Any digital materials or codes included have not been redeemed or accessed;
  • The request is submitted through Limitless Plus’s official support channels along with proof of purchase.
  • The refund policy is displayed upon check out and on the front page of the https://limitless.plus/ website

  1. Non-Refundable Situations

Refunds will not be granted if:

  • The kit or its contents have been opened, used, or tampered with;
  • Digital content (e.g., training access, replicated website, digital business tools) has been accessed or activated;
  • More than 30 days have passed since the date of purchase;
  • The refund request is made after the IBA has earned commissions or bonuses.

  1. Refund Process

To request a refund:

Contact Limitless Plus Support at [email protected] within the 30-day window.

Provide:

  • Full name
  • IBA ID number
  • Purchase date and transaction ID
  • Reason for return
  • Upon approval, return the physical kit (if applicable) to the designated return center. Return shipping is the responsibility of the IBA.
  • Upon receipt and inspection of the returned kit, a refund will be issued to the original payment method, less shipping and handling fees, within 14 business days.

  1. Cancellation of Enrollment

If a refund is issued for the onboarding kit, the IBA’s enrollment may be canceled or suspended, and any associated volume, commissions, or team placement forfeited.

  1. Exceptions

Limitless Plus reserves the right to make exceptions on a case-by-case basis due to:

  • Documented hardship;
  • Shipping errors;
  • Duplicate or accidental charges.
  • All exceptions must be approved in writing by the Limitless PlusCompliance Department.

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